How we protect teens and young adults on Zupp.
Last updated: 2025-12-12
Zupp exists to help teenagers and young adults meet new friends online in a positive and safe environment. Because many people using Zupp are minors, safety is at the core of how we design and operate the platform.
This page explains our approach to child safety, how we separate age groups, what is and isn’t allowed, and how you can use our tools to stay in control. It should be read together with our Community Guidelines, Terms of Service, and Privacy Policy.
Our Community Guidelines contain the full set of rules that everyone on Zupp must follow. They describe what is expected from users, which types of content and behavior are not allowed, and what actions we may take when the rules are broken.
They cover topics such as:
We encourage all users — especially teens and parents or guardians — to read them carefully.
Zupp is designed for people aged 13 and over. Many of our users are teenagers, so we take extra steps to protect them, including age-gated discovery, backend-enforced age separation, and in-app reporting and blocking tools.
Adults and minors do not see or interact with each other on Zupp. All discovery, like/pass, connection, and messaging flows are restricted so that teens (13–17) only interact with other teens, and adults (18+) only interact with adults.
We remove harmful behavior as quickly as we can, and we give users clear ways to report problems and block other users. Where required and appropriate, we may also escalate serious issues to law enforcement.
Zupp strictly prohibits child sexual abuse, exploitation and any content that sexualises minors. We also prohibit any other illegal content or activity on the platform.
This means you must not use Zupp to:
Users who engage in these behaviours will be banned from Zupp. Where appropriate, we may also report such activity to relevant law enforcement or child protection organisations.
You must be at least 13 years old to use Zupp.
During onboarding we ask for your age to help prevent under-age sign-ups. If we have reason to believe an account belongs to someone under 13 — for example, after a user report or manual review — we may remove or restrict that account.
Age on Zupp cannot be freely changed from inside the app. If a user believes their age was set incorrectly, they must contact support so we can review and, if appropriate, update it safely.
Creating an account with a false age to get around our protections is a serious violation and may lead to removal or a permanent ban.
We use a number of technical and product measures to protect minors and create separate experiences for teens and adults.
Zupp separates users into two age pools:
These pools are enforced on the backend. In practice this means:
If an account tries to bypass this separation (for example by lying about age), we may restrict or remove the account.
Zupp does not use or request real-time GPS location.
During sign-up, users manually select their country. This country field helps with discovery and language relevance, but we do not collect precise locations such as exact addresses or GPS coordinates.
You should never share your exact address, school, or other highly identifying information in your profile or messages.
We do not allow explicit, violent, or otherwise unsafe content on Zupp. If such content appears, users can report it, and we may remove the content and take action on the account.
Our rules are designed so that minors should not be exposed to adult or unsafe material on Zupp. However, no system is perfect, so we strongly encourage teens — and their parents or guardians — to make use of our report and block tools whenever something feels wrong.
Zupp profiles are meant to help you introduce yourself and find people you might get along with. They must not be used to shock, exploit, or mislead others.
We do not allow:
If automated checks or human review detect content that breaks these rules, we may remove it and, where appropriate, take further action on the account.
Zupp is built for making friends. Any behaviour that harms, exploits, or misleads other users goes against what Zupp is for.
You must not use Zupp to threaten, intimidate, or repeatedly target someone.
Sexual harassment is not allowed on Zupp. This applies in teen and adult pools.
Any attempt to manipulate or exploit someone, especially a younger user, is strictly prohibited.
You must not promote dangerous behaviour or glorify self-harm.
Deliberately misleading other users is not allowed.
You must not use Zupp for any form of illegal activity.
Zupp’s systems and rules must not be abused.
We provide simple tools so you can control your experience on Zupp and alert us when something is wrong.
You can report:
Reports can be made from user profiles and from specific pieces of content where supported. Our team reviews reports and may remove content, restrict features, or suspend accounts when necessary. Serious issues, especially those involving minors, are treated as a priority.
If someone makes you feel uncomfortable, you can block them. When you block a user:
Blocking is a powerful tool. If you feel unsafe, block first, then report if needed.
Our moderation approach combines:
We aim to review reports as quickly as possible. However, no system is perfect, so your use of the report and block tools is an important part of keeping Zupp safe.
If you have a safety concern, please contact us using the email address listed in the Zupp Terms of Service or Privacy Policy.
For urgent issues involving the safety of a minor, include “Child safety” in the subject line so we can prioritise the request.
Contact us:
zuppfriends.app@proton.meWe use a combination of technical protections, age controls, reporting tools, and human moderation to protect people using Zupp. As the platform grows and new risks appear, we update our systems and policies.
If something feels unsafe or wrong, please report it. Your reports help protect you and other people on Zupp.
Zupp should be a space where teens and young adults can meet new friends in a way that feels safe and respectful. Thank you for helping us keep it that way.